Year recap: 2023 at a glance

Year recap: 2023 at a glance

As the end of the year approaches, it is only reasonable to look back at our progress and achievements in 2023. This past year has been incredibly successful and exciting for us, as it has recorded many milestones for Sonnecto. Join us as we take a look back at our journey.


We started working with three new clients


Firstly, we partnered up with two new clients. One of them, a leading European Tourism Enterprise, hired Sonnecto to offer continuous assistance in customer support. Using the latest technologies, our teams ensured that every client, question, and problem got taken care of. Shortly after, their customer satisfaction increased visibly. Our partnership enabled them to focus on their core business activities without having to worry about their clientele. This year, we also started our collaboration with a Swiss-based Innovative E-Commerce Company. This partnership included providing content creation, marketing services, and constant optimization of the content platforms. With a dedicated team of professionals, we provided thorough product and audience research, a sales support team, and customer service. This year, our expansion efforts extended to the American market as we forged a partnership with a prominent U.S.-based company in the logistics industry. It is also worth mentioning that our new clients saw an immediate Return on Investment, which was cause for us to grow our collaborations and work together on further projects and different departments. 


We doubled our Staff Members


Forming new partnerships presented us with new opportunities to expand our team. Comparing our staff numbers from the beginning and at the end of the year, we have more than doubled them. While we’ve had new members join us in every department, 10+ people joined our company in just the previous month. As we continue to grow our company, our staff grows with us. We are more than grateful for all of our team members and appreciate all that they do for Sonnecto. Let us hope that our family will only keep on getting bigger every year. 


Celebrated our 5-Year Anniversary


This year marked the 5th anniversary of Our Company. Our CEO and Managing Partners started Sonnecto in 2018 with only four employees and an ambition to drive growth. Ever since the beginning, we have always strived for excellence and to create valuable, long-lasting relationships. With professional teams that offered dedicated support, cutting-edge technology, and cost-effective solutions, we managed to earn our reputation as a leading BPO Company in the industry. In addition, in honor of the company’s 5th anniversary, our team took a little trip to in Albania. Pretty beaches and good company were the perfect way to celebrate 5 years of hard work. 


Our Exhibition at Customer Contact Week


2023 brought along new opportunities to showcase our talent! Our Company was one of the exhibitors at Customer Contact Week. CCW is one of the top customer contact events held annually in Las Vegas. With the support of the U.S. Government (USAID), Sonnecto introduced an innovative venture called SouthEU Solutions. It was a pleasure to be exhibitors alongside some of the top executives and business leaders in the industry. This marked a significant milestone as the first initiative from Kosovo to actively engage in the world’s most renowned Exhibitions. By joining CCW with USAID, we were able to show our driving innovation and our dedication to growing and advancing the outsourcing industry. 


Sonnecto named as a Top BPO Company by Clutch


Sonnecto was chosen as one of the game-changing answering services on Clutch. Clutch is a well-known platform located in the center of Washington, D.C., helping businesses identify and connect with the service providers they need in order to achieve their goals. This year, we were not only chosen as a game-changing answering service but also as a Top Back Office Outsourcing Company and a Top Staff Augmentation Company. We are honored to be among the best and look forward to upholding our earned reputation.




2023 was a really successful year for Sonnecto, and it brought along many new opportunities and projects. We accomplished a lot along the way, and we want to express our heartfelt gratitude towards our dedicated team, clients, and partners, who have been key factors that contributed to our success. Thank you for being a part of this journey, and let us hope and strive for an even more amazing 2024! 

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