Customer Service Representative

Customer Service Representative

4 OPEN JOB POSITIONS

Full Time (14:00 to 22:00)

Sonnecto is a tech-driven company specialized in software products and customer solutions. Based in Prishtina, London and New York – our mission is to provide digital solutions and create products for global markets.

Expectations / Duties

  • Talks to customers over the email, phone, online chat or social media to resolve their questions or concerns;
  • Uploading & arranging files;
  • Conversational, patient and confident, with a positive attitude;
  • Maintain and update customer information as necessary;
  • Track customer related information for reporting purposes;
  • Adapt, learn and grow in a fast-paced exciting startup environment.

Skills / Requirements

  • English language high proficiency (important);
  • Familiar with e-mail, internet browsing, concepts, research;
  • Ability to use phone and computer systems;
  • Motivation to work in teams with US clients;
  • High School Diploma; college degree preferred;
  • Customer service experience is a plus.

Working with Sonnecto

  • Health insurance;
  • Inspiring, friendly and fun environments;
  • Market-oriented training and coaching;
  • Location: Prishtina – City Center;
  • Internal development plans and inspiring career paths.

 

If you want to join this great opportunity, send your resume, specifying the role you are applying for, to jobs@sonnecto.com, no later than 4th of November, 2021. Feel free to write to us if you have any questions before you apply. Please note that only short-listed candidates will be notified.

Commitment

Full-time Contract

Department

Customer Support

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