Customer Support Representative (outbound)

Customer Support Representative (outbound)

OPEN JOB POSITION – Full Time 

15:00 – 23:00

Sonnecto is a tech-driven company specialized in software products and customer solutions. Based in Prishtina, London, and New York – our mission is to provide digital solutions and create products for global markets.

Expectations / Duties

  • Call potential clients using a list of phone numbers;
  • Schedule appointments;
  • Keep a detailed log of calls, including those which were not answered;
  • Answer calls from potential clients;
  • Maintain and update customer information as necessary;
  • Uploading & arranging files;
  • Conversational, patient, and confident, with a positive attitude.

Skills / Requirements

  • English language high proficiency (important);
  • Familiar with e-mail, internet browsing, concepts, research;
  • Excellent phone etiquette;
  • Outstanding listening skills and attention to detail;
  • Persuasive and results-oriented; 
  • High School Diploma; college degree preferred;
  • Customer support experience is a plus.

Working with Sonnecto

  • Health insurance;
  • Inspiring, friendly and fun environments;
  • Market-oriented training and coaching;
  • Location: Prishtina – City Center;
  • Internal development plans and inspiring career paths.


If you want to join this great opportunity send your resume, specifying the role you are applying for to jobs@sonnecto.com, no later than 8th of December, 2021.  Feel free to write to us if you have any questions before you apply.

Please note that only short-listed candidates will be notified.

Commitment

Full-time Contract

Department

Customer Support

Apply now for success