Customer Support Representative

 

9 OPEN JOB POSITIONS 

FULL TIME  SEASONAL JOB

 

Sonnecto® is a tech-driven BPO company with remote specialized teams in Kosovo. We enable the most efficient digital transformation and customer growth through dedicated customer support experts, custom solutions, and a growth-oriented approach.

 

Expectations / Duties

• Communicate with customers through email, phone, or similar channels to resolve their questions or concerns;
• Ensure customer satisfaction and provide professional customer support;
• Maintain and update customer information as necessary;
• Keep records of customer interactions, comments, and complaints;
• Demonstrate the ability to efficiently handle a high volume of calls and/or emails daily;
• Maintain a positive, empathetic, and professional attitude toward customers at all times.

 

Skills / Requirements

• Experience in Customer Support – preferred;
• English language – medium proficiency;
• Solid knowledge of Microsoft Office applications;
• Analytical and problem-solving skills;
• Interpersonal and communication skills.

 

Working with Sonnecto

• Competitive salary, pension + health insurance;
• Inspiring, friendly and fun environments;

• Market-oriented training and coaching;

• Location: Prishtina – City Center;
• Internal development plans and inspiring career paths.

If you want to join this great opportunity, send your resume, specifying the role you are applying for, to jobs@sonnecto.com, no later than 31st of October, 2023.  Feel free to write to us if you have any questions before you apply.

 

Please note that only short-listed candidates will be notified.