IT Support Technician

IT Support Technician

OPEN JOB POSITION – FULL TIME

Sonnecto is a tech-driven company specialized in software products and customer solutions. Based in Prishtina, London and New York – our mission is to provide digital solutions and create products for global markets.

Expectations / Duties

  • Assist with day-to-day IT requests received from internal users.
  • Uploading & arranging files;
  • Ensure that all IT equipment and services are in working order, including Windows, IOS, Android,  laptops, desktop PCs, printers, wireless networks, and audio-visual equipment.
  • Escalate issues and involve experts whenever necessary in order to resolve issues as quickly as possible.
  • Recommend hardware and software solutions, including new product
    acquisitions and upgrades.
  • Support new hire setups, on-boarding and off-boarding of employees.

Skills / Requirements

  • Serve as the first point of contact for internal users seeking technical
    assistance over the chat, ticket email, phone or remote support sessions
  • Perform remote technology support and on-site support;
  • Maintain IT inventory, storage and asset control systems, track all
    technology assets;
  • Maintain Company’s computer system and networks;
  • Minimum of 1 year of experience working in a similar IT helpdesk position;
  •  Working knowledge of Google Suite products, Microsoft Windows, other related platforms;
  • Understanding of various communication mediums such as Slack, Zoom, Microsoft Teams, Google Meet, etc;
  • English language medium proficiency.

Working with Sonnecto

  • Health insurance;
  • Inspiring, friendly and fun environments;
  • Market-oriented training and coaching;
  • Location: Prishtina – City Center;
  • Internal development plans and inspiring career paths.

If you want to join this great opportunity, send your resume, specifying the role you are applying for, to jobs@sonnecto.com, no later than 17th of February,  2022. Feel free to write to us if you have any questions before you apply. Please note that only short-listed candidates will be notified.

Commitment

Full-time Contract

Department

Customer Support

Apply now for success