Junior IT Support Technician

Junior IT Support Technician



Sonnecto® is a tech-driven BPO company with remote specialized teams in Kosovo. We enable the most efficient digital transformation and customer growth through dedicated customer support experts, custom solutions, and a growth-oriented approach.


Expectations / Duties

  • Serve as the first point of contact for users seeking technical assistance over the chat, ticket email, phone or remote support sessions;
  • Assist with day-to-day IT requests, perform remote and on-site support;
  • Maintain IT inventory, storage and asset control systems, track company assets;
  • Assist on maintaining company’s computer system and network;
  • Install and configure computer hardware, software, printers etc;
  • Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.);
  • Support new hire setups, onboarding and offboarding of employees.


Skills / Technology / Requirements

  • Basic knowledge of PC hardware with experience of diagnosing problems;
  • Working knowledge of Google Suite products, Microsoft Windows, other related platforms;
  • Understanding of various communication mediums such as Slack, Discord, Google Meet, etc;
  • English language – medium proficiency.


Working with Sonnecto

  • Competitive salary, pension + health insurance;
  • Inspiring, friendly and fun environments;
  • Market-oriented training and coaching;
  • Location: Prishtina – City Center;
  • Internal development plans and inspiring career paths.

If you want to join this great opportunity, send your resume, specifying the role you are applying for to jobs@sonnecto.com, no later than 31st of August, 2023.  Feel free to write to us if you have any questions before you apply.


Please note that only short-listed candidates will be notified.



Apply now for success