Tech Support Representative

Tech Support Representative


OPEN POSITION Full Time (partly remote)

(6PM to 2AM) 


Sonnecto is a tech-driven company specialized in software products and customer solutions. Based in Prishtina, London and New York – our mission is to provide digital solutions and create products for global markets.


Expectations / Duties


The role will be responsible for assisting with calls, email and chat communication, and also supporting software and systems used for teaching/learning – mostly with emphasis on support.


Skills / Technology / Requirements


  • CRM Administration and Configuration. Administer the system as an admin;
  • JIRA; Discord & GitHub Administration and Configuration;
  • Java Installation and Software Troubleshooting, as well as other development tools as:, Eclipse and others;
  • System Administration such as Linux, Windows and DevOps;
  • Education : IT field related;
  • English level : B2/C1;
  • Java programming skills (preferable).


Working with Sonnecto


  • Health insurance;
  • Inspiring, friendly and fun environments;
  • Market-oriented training and coaching;
  • Location: Prishtina – City Center;
  • Internal development plans and inspiring career paths.


If you want to join this great opportunity, send your resume, specifying the role you are applying for to, no later than 28th of December, 2021.  Feel free to write to us if you have any questions before you apply.

Please note that only short-listed candidates will be notified.


Full-time Contract


Tech Support

Apply now for success