Learn how we make solutions connect, becoming Sonnecto
We are sonnecto
Sonnecto is a blended contact center service provider
specialized in outsourcing solutions
for the english speaking markets
Based in London, Prishtina and New York, we connect companies
with their customers through support, sales, digital solutions,
retention, analytics, back-office and other services to ensure
positive customer approach, interaction and engagement.
Our agent teams in the South East Europe are highly educated
with a well-pronounced English as their second language
and have access to high-end technology & infrastructure.
The extensive service experience of our management team
enables us to provide partners and clients with incredible quality
on both inbound and outbound services reducing client costs
by 30-60% – while maintaining high quality of service.
To achieve this, we use the best tools, methods and technology to make sure we provide the best service, feedback, analytics and results tracking for our teams, clients and their customers.
The greater growth
We work with the best talent because we constantly promote training and career development for our agents.
Our agents receive the flexibility and acknowledgement they need, because they make the difference. With value and performance in mind, we create agents who are customer experience specialists.
This is what creates knowledgeable, motivated people who can deliver a great customer experience every time – in any customer situation and throughout any channel.