Our solutions are connected services through expert teams.
Our teams provide customer-driven services, innovation and technology
to best suit our clients needs.
For one of our core services, our customer care agents oversee dynamic calls by processing information and reacting to proposals, inquiries and cases identified with services all through the whole client lifecycle bolstered by an assortment of multichannel techniques.
With the use of the best techniques by our trained teams and tech tools, we are able to manage and analyze customer interactions and data throughout the lifecycle, with the goal of improving customer relationships and assisting in customer retention and driving sales growth.
Customer experience & satisfaction communication is comprised of three sections: the costumer travel, the brand touchpoints and the conditions the client encounters amid their experience. We will use a multi-channel approach to analyze, evaluate, report and help improve your customer’s experience with your products or services.
Increase sales while guaranteeing customer satisfaction, retention and loyalty.
Following serious preparation to completely comprehend your products, services, marketing messages and audience – our agents can help your customers with any inquiries they may have – making it simple for them to understand your product and purchase your services and products.
For lead generation, our solution managers will work with you to understand the core message, product benefits and target market. This, along with the right preparation and research will enable us to generate new leads – which can convert to actual sales, and lower your per-lead costs.
Based on your preference, you will be able to work with us through remote and onsite training, digital recording, remote monitoring & comprehensive reporting.
We also make sure that we have trained staff for contacting leads over the phone to set appointments. The leads lists can be complied by you, and with the relevant briefing and training from your side – we will make sure to approach, track and analyze all of them – converting to appointments.
Through upselling, our representatives encourage your customers to purchase a comparable higher-end product than the one in question, while in cross-selling we invite your customers to buy related or complementary items. We will do both because they offer distinct benefits and can be effective in tandem.
In our Technical support team, we provide customers with help and advice about products and services. We will address specific issues with a product or service in the best way so that your customer will be satisfied and thoroughly taken care of.
With Back Office services, our professional representatives will be dealing with your administrative work, where you can have us as your extended arm.
Our representatives are more than simple order takers.
To properly process order management, our team will be trained in your specific business criteria and operating agenda, enabling us to help you with the necessary processes.
In Surveys, the best way of determining whether you are serving your clients optimally, is essentially to ask them. Most clients are anxious to tell you regarding an experience they have had with your company, product and services.
They are more than likely to purchase from you again, and if you get to know their opinion – it will help you provide them with better services and products. By contacting them after the purchase, it likewise gives you an additional chance to have them buy your services/products in the future, even if they did not intend to.
Requesting that clients rate their experience gives a unique method to assemble your service quality, and we are here to help you make them feel important and loyal to your product or service.
Productive loyalty programs are tied in with keeping clients drawn in to the brand and incentivised by the advantages of the reward. At Sonnecto, we take incredible pride in supporting our customers’ reliability programs and dealing with the desires of their clients.
With Market research, we will help you accumulate data on target markets and clients – having thoroughly consulted with your team in understanding your company goals. Even though market research can be a complex and multi-level project, we can help you gather information for future strategic planning in growing your business.