Integrated Management System (IMS)

An Integrated Management System (IMS) aims to manage processes, planning, implementation, monitoring and improvement of the relevant activities. This system implementation will comply with the requirements of the international rules for management systems in accordance with ISO 9001:2015 (quality), ISO/IEC 27001:2013 (information security).

Identification of customer requirements and the improvement of customer satisfaction are the key objectives in implementing the required business processes. Every employee and employer will have to comply with the applicable legal requirements and regulations and as well as group agreement, preserve resources and achieve a working culture that promotes the avoidance of quality and information related incidents.

IMS inside Solutions Connected, presents the base implementation and improvement of high-quality standards, complying in accordance with quality standards which includes commitment as well to the areas of information security. Innovation capability, reliability, dynamic and open corporations are the fundamental values of our company which lay the foundations for outstanding services and the process of requirements for continual improvement. Over the long-term approach, regular evaluation of processes with key performance indicators and the definition of objectives will help increase the quality standards of the services which will be delivered.

We are committed to developing an efficient, high-performance Information Security Management System (ISMS).

The aim of Solutions Connected is to measure and verify the commitment on the confidentiality, integrity and availability of the information, by relying on information continuity and traceability process, in the field of professional services, ICT Industry, Software Development and information exchange, whether internally or externally.

Solutions Connected will continually improve the IMS by performing risk analyses, reviews, audits and keeping detailed track of the performance indicators, while comparing them with the requirements and remarks of the customers.

Solutions Connected management oversees communication and ensures that everyone understands the policies and objectives. Management also ensures that the system, which is set up and planned, is shared and deployed efficiently, by providing the necessary human, organizational and technical resources.

Solutions Connected employees are one of the fundamentals for a successful business model. The extension of personal and professional qualifications through training and professional development, measures and regulates the motivation by management hierarchy, which ensures the company’s objectives will be achieved. Solutions Connected recognizes that it is essential to provide equal opportunities to all employees without discrimination. This policy sets out the organization’s position on equal opportunity in all aspects of employment, including recruitment and promotion, giving guidance and encouragement to employees at all levels, to act fairly and prevent discrimination on the grounds of gender, race, marital status, part-time and fixed term contract status, age, sexual orientation or religion. Moreover, it is the policy of Solutions Connected to ensure that no job applicant or employee receives less favorable treatment on the grounds of gender, race, marital status, disability, age, part-time or fixed term contract status, sexual orientation or religion, or is disadvantaged by conditions or requirements that cannot be shown to be justifiable. The organization is committed not only to its legal obligations, but also to the positive promotion of equality of opportunity in all aspects of employment.

Quality of services which Solutions Connected offers is guaranteed by an array of controls and is checked from the competent project management, ISO Lead team, ISO appointed key personnel, who were part of training development processes. Also, guaranteed quality of services undergoes further audits from internal audit processes and further certification bodies and annual surveillance audit. The management processes are audited as per ISO 9001:2015, ISO/IEC 27001:2013 and are reviewed periodically by internal audits, to ensure their effectiveness and will be modified according to requirements and adapt accordingly with the standards modifications/change requirements. The Executive Board is regularly noticed for the performance of the management systems.